About the role
Nouvells is seeking a seasoned Revenue Operations & CRM Systems Specialist to lead complex system alignment, auditing, and optimization initiatives across our SaaS revenue tech stack. In this role, you will inspect interconnected software environments ranging from CRM and billing to ticketing platforms uncovering operational bottlenecks, logic mismatches, and outdated automations. You will rearchitect workflows, establish precise business rules, enforce data integrity, and produce clear technical documentation to support seamless cross-departmental operations.
Key responsibilities
- Perform thorough audits of CRM, billing, and support tools to detect data discrepancies, redundant automations, duplicate records, and permission mismatches.
- Rearchitect workflows, custom fields, validation rules, and business logic to resolve policy contradictions across adjacent revenue tools.
- Produce comprehensive operational guidelines, decision rationale logs, and standard operating procedures (SOPs) for both technical and non-technical teams.
- Establish validation frameworks and reporting standards to ensure accurate, consistent data streams across the enterprise.
- Navigate complex operational edge cases—such as contract renewal exceptions and entitlement adjustments—ensuring multi-system updates execute smoothly without breaking workflows.
Qualifications
- B.sc from any related field